A fresh start
for Byner in
NL & DE.
A phased Google Ads approach to drive short-term impact through lead generation, build a healthy sales pipeline, and lay the foundation for scalable full-funnel growth across two markets.
A focused restart of the SEA foundation.
Byner's existing Google Ads account has barely been maintained over the past year. We treat the account as a 'Z-account': we start from scratch and build a structure that's scalable, transparently measurable, and tightly aligned with Byner's commercial goals. Our priority is bottom-of-funnel campaigns with a demonstrable contribution to pipeline.
What we're going to do — in five sentences.
We build a new Google Ads account from scratch, with a separate structure per market. We start with branded campaigns and problem-solving high-intent campaigns to quickly measure what works. We connect specific campaigns to dedicated landing pages that address the concrete pain points of Byner's buyer. The agency takes on full execution — management, ad copy, creative and design — so Byner's small marketing team can focus on strategy and sales alignment. After a four-month proof of concept, we scale the media budget and expand into awareness channels (LinkedIn, Display, YouTube).
ZUID as strategic marketing partner.
We don't act as an external supplier — we operate as an embedded part of Byner's marketing team. Strategy, execution, and optimisation run through one shared plan, one shared report, and one shared definition of success — one team, one goal.
Where do we stand today?
An honest baseline is the foundation for an effective approach. We use the first weeks to map the current situation objectively, and base our investment choices on what we find.
Account audit
Full review of the existing Google Ads account: structure, historical performance, conversion paths, quality scores, and budget allocation.
Market & competition
Analysing the search landscape in NL and DE: search volumes, CPC levels, ad strategies of direct competitors, and SERP ownership.
ICP & pain points
Pin down the top-3 pain points and triggers per persona with sales and customer success — input for keywords, ad copy, and landing pages.
Two markets, two speeds.
| Market | Brand awareness | Initial focus | Defence priority |
|---|---|---|---|
| Netherlands | Well-established; existing brand traffic present | Branded + high-intent problem solving | Medium |
| Germany | Lower; competitors may claim the brand name | Branded first, then problem solving | High |
What is success — and how do we measure it?
We work with a hierarchy of metrics: leading indicators for steering and lagging indicators for accountability. The primary objective is a demonstrable contribution to the sales pipeline, not just lead volume.
Primary goals.
Generate SQLs
Sales Qualified Leads are our core objective. We optimise for lead quality, not just lead volume.
Build pipeline
Contribution to qualified sales opportunities and pipeline value, visible in CRM reporting.
Defend the brand
100% share-of-voice on Byner's brand name, especially in Germany where competitors have the most to gain.
KPI framework.
| Level | KPI | Year 1 target | Frequency |
|---|---|---|---|
| Business | SQLs generated | 120+ across NL/DE | Monthly |
| Business | Pipeline value | Tracked from month 3 | Monthly |
| Business | CAC vs LTV ratio | Favourable & declining | Quarterly |
| Marketing | MQL → SQL conversion | ≥ 30% | Monthly |
| Marketing | Cost per Lead (CPL) | €140 – €220 | Weekly |
| Marketing | Conversion rate (LP) | ≥ 4% high-intent | Weekly |
| Channel | CTR branded | ≥ 12% | Weekly |
| Channel | CTR non-branded | ≥ 5% | Weekly |
| Channel | Average Quality Score | ≥ 7/10 | Bi-weekly |
| Channel | Branded Impression Share | ≥ 90% | Weekly |
Five principles that guide every decision.
To prevent fragmentation and keep the account sharp, we work from five strategic pillars. Every campaign, ad group, and landing page can be traced back to at least one pillar.
Bottom-of-funnel as priority
Our investments go first to high-intent keywords. We advertise to searchers who are actively looking — right now — for a solution to a concrete problem that Byner addresses. This delivers measurable results faster than broad awareness.
Always defend branded
We advertise on Byner's brand name in both markets. In Germany this is critical: without a branded campaign, there is a real risk that competitors siphon off Byner-intent searchers.
Full rebuild
No half-measures on a neglected account. We build a new, scalable structure with clear naming conventions, well-considered ad groups, and separated budgets per market.
Dedicated landing pages
Generic homepages convert poorly on specific campaigns. For every problem-solving campaign we create a landing page that names the pain point and offers a clear next step.
Scalable & provable
We don't scale on instinct; we scale on data. After a four-month proof of concept we evaluate against clear thresholds (CPL, SQL volume, pipeline contribution). Only then do we increase budget and expand to awareness channels like LinkedIn, Google Display, and YouTube.
The funnel centre of gravity.
We start where intent is highest. Only when bottom-of-funnel is in place and producing returns do we invest in the broader funnel layers. This prevents waste on traffic that isn't ready to buy yet.
One logic, two markets.
We build a mirrored structure per market, so lessons transfer but local optimisation remains possible. Each market has its own budgets, bid strategies, ad copy, and landing pages in the native language.
| Campaign type | Goal | Budget share | Bid strategy |
|---|---|---|---|
| Branded — Byner NL | Brand protection & warm traffic | ~10–15% | Target Impression Share (90%+) |
| Problem solving — pain point 1 | SQL via high-intent search | ~30% | Maximize Conversions → tCPA |
| Problem solving — pain point 2 | SQL via high-intent search | ~25% | Maximize Conversions → tCPA |
| Competitor (selective) | Intercept traffic | ~10% | Manual CPC with cap |
| Generic / category | Additional BOFU traffic | ~15–20% | tCPA |
| Test / experimental | Validate new angles | ~5–10% | Variable |
| Campaign type | Goal | Budget share | Bid strategy |
|---|---|---|---|
| Branded — Byner DE | Defend brand against competitors | ~20–25% | Target Impression Share (95%+) |
| Problem solving — pain point 1 | SQL via high-intent search | ~25% | Maximize Conversions → tCPA |
| Problem solving — pain point 2 | SQL via high-intent search | ~20% | Maximize Conversions → tCPA |
| Generic / category | Market development | ~20% | Manual CPC first, then tCPA |
| Test / experimental | Validate localisation | ~10–15% | Variable |
Note for DE: we calibrate more aggressively on branded defence given the lower brand awareness. We hold off on competitor campaigns until later, to keep the signal clean.
Naming conventions & structural principles.
One consistent naming standard makes the account auditable for both Byner and the agency. We use: [Market]_[Funnel]_[Type]_[Theme], e.g. NL_BOFU_Search_Painpoint-A. All campaigns are tagged on market, funnel layer, and objective, so reporting can be filtered automatically.
From pain point to search term.
Good keywords aren't a list — they're a translation of customer needs into the language people actually type into Google. Our process starts with sales interviews, not with a keyword tool.
The keyword process in four steps.
Pain point interviews
Sessions with sales and customer success: which questions do prospects ask in the first call?
Seed & expand
Enrich seed terms with Google Keyword Planner, Search Console, and competitor analysis.
Score by intent
Each keyword gets an intent label: navigational, informational, commercial, or transactional.
Cluster
Group keywords by theme and intent, translated into ad groups and landing pages.
Keyword typology.
| Type | Intent | Investment | Example direction |
|---|---|---|---|
| Branded | High — brand-aware | Defend, low CPC | "byner", "byner login", "byner [feature]" |
| Problem solving | High — buying intent | Highest priority | Pain-oriented long-tail terms |
| Category | Medium — comparing | Selective, with strong LP | "[category] software", "[category] platform" |
| Competitor | High — alternative-seeking | Capped & monitored | "alternative to [competitor]" |
| Long-tail / question | Variable — specific | Small ad groups | "how do I solve [pain point]" |
We use a conservative negative keyword approach from day one: irrelevant intent (free, jobs, training, DIY) is excluded at account level immediately to protect budget.
The page is half the campaign.
Conversion opportunities are lost on the landing page at least as often as in the ad. For every problem-solving theme we build a dedicated landing page following a fixed conversion framework.
Anatomy of a conversion page.
Above the fold we mirror the pain point the visitor was searching for — literally, in the audience's words. One clear headline, one short subtitle, one primary call-to-action.
Logos of existing customers, a short quote, or a measurable claim ("100+ teams use Byner"). Placed early to remove doubt quickly.
The page follows the visitor's thinking: "I have this problem" → "this is how Byner solves it" → "this is what it delivers". No feature-bombing without context.
A mini case study, key metric, or testimonial that specifically addresses the pain point of the page. Generic proof points work less well than thematically matched ones.
The page has one conversion goal — usually a demo request or contact. The CTA is repeated three to five times in appropriate forms: header, after the hero, after outcomes, and in a sticky element.
The top-5 objections or questions sales hears, answered directly on the page. This lowers the barrier to filling out the form.
Maximum 4–6 fields, in a logical sequence. We don't ask for fields sales can find out later. For more complex conversions we consider a two-step form.
Iteration.
From month three we run at least one targeted conversion test (A/B) per quarter: hero copy, CTA wording, form length, or page sequence. We document wins so they survive across teams.
No optimisation without a clean signal.
Before we activate any media spend, we deliver a watertight measurement setup. Bad tracking costs more than bad design: it sends every optimisation decision in the wrong direction.
Server-side & client-side
GA4 + Google Tag Manager as the foundation. Where possible, server-side tracking via GTM SS to mitigate signal loss from browser restrictions and consent tooling.
Enhanced Conversions
Activated on all key conversions, so Google Ads can model better when cookies are missing — critical for smart bidding.
CRM integration
Offline conversion import from CRM for MQL → SQL → Opportunity. The algorithm then optimises for quality, not just form volume.
Consent & privacy
Consent Mode v2 in line with GDPR/DSGVO. Clear agreements on what we may measure in both markets — particularly important for Germany.
What do we count as a conversion?
| Conversion point | Value | Optimisation |
|---|---|---|
| Demo request (form) | High — primary | Bid strategy target |
| Contact request | High — primary | Bid strategy target |
| MQL (after lead qualification) | High — secondary | Offline import |
| SQL (after sales qualification) | Very high — primary pipeline | Offline import — primary signal |
| Brochure / whitepaper download | Medium | Not a bid target |
| Engaged session (scroll/time) | Low — micro | Audience signal |
Start scalable, allocate sharply.
We start with a media budget of €3,000 to €5,000 per month for NL and DE combined. Move the slider to see how we distribute that budget across markets and campaign types — a guideline we recalibrate every quarter based on performance.
Allocation rationale.
NL gets slightly more non-branded volume because the market is more mature and problem-solving campaigns can deliver fastest there. DE gets relatively more branded because brand defence is more urgent. The agency reviews the split monthly and proposes shifts as soon as performance warrants — no automatic reallocation without evidence.
| Scenario | Media budget/mo | Expected SQL range/mo | Use case |
|---|---|---|---|
| Conservative | €3,000 | 6 – 10 | POC phase, gathering evidence |
| Target scenario | €4,000 | 10 – 14 | Full presence in both markets |
| Accelerated | €5,000 | 14 – 18 | After positive POC, scaling up |
Ranges are indicative and will be calibrated after the first two months based on actual CPL and conversion rates.
Twelve months in four phases.
Click a quarter for the detailed deliverables and milestones. We work with clear phase transitions — no quarter starts without a formal go from Byner on the previous quarter's results.
Startup phase — the foundation.
In month 1 we deliberately spend zero on media. The full budget goes into asset creation, structure, and setup — the foundation on which everything that follows can perform. From month 2 the first campaigns go live; in month 3 the full BOFU is running at pace.
- Account audit & tracking setup (GA4, GTM, Enhanced Conversions)
- Keyword research NL & DE
- Campaign structure, naming conventions, ad groups
- Ad copy & creatives in production
- First 2–3 dedicated landing pages built
- Negative keywords, audience signals, conversion events
- Branded campaigns NL & DE live
- First problem-solving campaign live (phased)
- Tracking validation & signal control
- Weekly optimisation of ad copy & bids
- Rapid iteration on landing pages
- All problem-solving campaigns active in NL & DE
- Media budget at scenario target level
- First MQL/SQL signal flowing into CRM
- Monthly report with first learnings
- Preparing A/B tests on LPs for month 4
Full-year view.
Audit, research, structure, tracking, first campaigns live.
Optimise, learn, first SQL evidence, go/no-go decision.
Budget up, ad copy variants, landing page A/B, CRO cycles.
LinkedIn, YouTube, Display as awareness and retargeting layer.
An extension of the marketing team.
The agency operates as an embedded part of the team. We take on full execution — management, ad creation, copywriting, design — so Byner's marketing team can focus on strategy and sales alignment.
Roles & responsibilities.
| Activity | Agency | Byner |
|---|---|---|
| Strategy & planning | Owner | Approval |
| Account setup & structure | Owner | Provide access |
| Keyword research | Owner | Sales/CS interviews |
| Ad copywriting | Owner | Tone-of-voice review |
| Design & creative | Owner | Provide brand guidelines |
| Landing pages | Owner (concept & copy) | CMS access / dev support |
| Tracking & tagging | Owner | Site/dev access |
| Day-to-day management & optimisation | Owner | — |
| Reporting | Owner | Review & steering |
| CRM integration & lead qualification | Setup & advice | Owner (sales) |
Meeting cadence.
Weekly operational
30-min stand-up: ongoing experiments, blockers, urgent decisions.
Monthly reporting
60-min performance review, quantitative KPIs, learnings, and proposals for the next month.
Quarterly strategy
2-hour strategic review with stakeholders, phase transition, budget and scope alignment.
Reporting stack.
We deliver a live dashboard (Looker Studio) connected to Google Ads, GA4 and — where possible — the CRM. Plus a monthly narrative report with context, learnings, and recommendations. We don't just report on channel KPIs; we explicitly report on pipeline contribution.
What could slow us down — and how do we handle it?
An honest risk register prevents surprises and helps us make agreements upfront. We deliberately work with a small list of critical risks, not an exhaustive one.
| Risk | Impact | Mitigation |
|---|---|---|
| CRM integration delayed No offline conversions = blind optimisation |
High | Start in month 1; in the meantime steer on MQL as a proxy. |
| Landing pages delay launch | High | Use a lightweight template approach; first pages live within 4 weeks. |
| Insufficient lead volume in DE | Medium | Branded and tight problem solving first; expand only when signal is solid. |
| Lead quality below target | Medium | Negative keywords, tighter form fields, sales feedback into iterations. |
| Steep CPC rise from competitors | Medium | Raise Quality Score, focus on niche pain points, avoid bidding on broad terms. |
| Capacity on Byner's side Small team, limited review capacity |
Low–Medium | Agency delivers ready-to-decide proposals; SLA on review times. |
| Tracking loss via consent / browser | Low | Server-side tracking, Enhanced Conversions, Consent Mode v2 from the start. |
What's needed to start?
Byner's total investment consists of two components: media budget (paid directly to Google) and agency fee (execution, strategy, creative, optimisation). Below are the guidelines — final figures are captured in a separate quote.
- Start at the lower end of the range (POC).
- Scales up to the upper end after proven performance.
- Billed monthly by Google.
- Strategy, management, optimisation.
- Ad copy & design production.
- Landing page concept & copy.
- Tracking implementation & reporting.
Next steps.
Approval of this Plan of Action → contractual confirmation of scope and fee → kick-off within 2 weeks → first campaigns live within 4–6 weeks of kick-off → first monthly report with actual performance available in month 2.
What we need from Byner to start.
Access
Admin access to Google Ads, GA4, GTM, the byner.nl CMS, and — preferably — the CRM.
Materials
Brand guidelines, existing customer cases, logo kit, and any prior campaign assets.
Stakeholders
One main point of contact in marketing, plus two 30-minute sessions with sales and customer success.
Decision mandate
A clear mandate for budget, ad copy review, and the go/no-go decision at the POC moment.